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Case Study

PayWise

From 1-2 days to 3-10 minutes: 99% faster financial onboarding.

Diseño de appDigitalización de flujo de registroVerificación de documentos en tiempo realProducción de video comercial

Opening a PayWise account used to take 1-2 days of manual processing. With only a 10% completion rate, the process frustrated users and lost customers before they could start. We digitized the entire registration flow: eliminated manual steps, introduced real-time document verification and created a conversational interface that guides the user step by step. Result: registration in 3-10 minutes, completion rate above 60% and an error rate below 1%. We also produced a commercial video that communicates PayWise's value proposition clearly and attractively.

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Industry
Fintech
Country
Trinidad and Tobago
Related services
AI AgentsVideo & Media
Onboarding: 1–2 days → 3–10 min · 60% completion · <1% error

The Conversational AI Agent

We designed a conversational flow that replaces long forms with a guided experience. The agent requests documents, validates in real-time and completes registration without human intervention. The interface is intuitive, with clear instructions and automatic feedback for incomplete submissions.

PayWise The Conversational AI Agent
PayWise The Conversational AI Agent

Real-Time Verification

We implemented real-time document verification that allows users to get instant approval. The system detects incomplete documents and guides the user to correct them immediately, eliminating rejections for minor errors.

PayWise Real-Time Verification

Commercial Video

We produced an animated commercial video that explains PayWise's value proposition in a visual and engaging way. The video shows how the app simplifies digital finances, highlighting its ease of use and speed.

Results

1–2 días
Before
3–10 min
After
60%+
Completion
<1%
Error rate

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Conversational AI agent for KYC onboarding with real-time document verification.